Navigate Any Storm: GB’s Guide to Your Cat Weather Event Response

As we pass the one-year anniversaries of the catastrophic floods in Auckland and Cyclone Gabrielle, it is an important reminder to reflect on the insurance industry’s preparedness to respond to similar events. As everyone keeps saying, we are one day closer to the next event.

ESG In Action: Gallagher Bassett's Commitment to Sustainable Practices

Choosing a partner in the insurance industry is more than a transaction; it's a statement of values at a time when an organisation’s Environmental, Social and Governance (ESG) is a business imperative.

Setting the Standard in Loss Adjusting

Effective loss adjusting is influenced by many factors, including technology and the skill of those at the helm. The dynamic between specialised experience and cutting-edge technology is actively reshaping loss adjusting.

Elevating Your Group Life and Health Insurance Offerings

Navigating the complexities of group life and health insurance takes a commitment to service and quality; both factors that can be elevated with strategic partnerships. Trina Buckley, our National Manager for Group Insurance Operations, reveals why insurers should explore outsourcing for unparalleled service and quality.

Brilliant Basics: Seven golden rules of exceptional customer service

As technology and innovation continue to shape customer interactions, it’s easy to get swept away by the latest trends and tools. However, amidst all the advancements, there is an enduring truth: when it comes to customer service there’s no one silver bullet – rather it’s about getting the basics right.

The Digital Game-changer In Claims Management Technology

Now more than ever, insurers are eagerly turning to claims management technologies to elevate their operational success. Here's how to find the perfect match for your business.

Tackling Burnout: Boosting Workplace Culture And Customer Support

From severe weather events, inflation and now the unfolding recession, these factors are impacting not only the overall workplace culture and employees’ wellbeing but also the expectations of customers.

Three Tips To Become Resilient In Today’s Insurance Industry

As we near the end of a turbulent year, insurers globally are recognising the importance of strengthening their defenses against both internal and external industry-related obstacles. Discover the three essential strategies for fostering resilience in today's dynamic industry landscape.

Four Steps To Address The Skilled Workforce Shortage

The insurance industry is currently facing a significant challenge – the skilled workforce shortage. Insurers are now faced with the daunting task of finding qualified professionals in a market where demand outweighs the available supply.