Balancing the human aspect of taking care of the injured person is also a key focus for businesses and Gallagher Bassett, as we recognise that the best care for employees results in successful recovery and a faster return to work.

Gallagher Bassett prides itself on our proven ‘Early Everything’ philosophy, born from our more than 50 years’ of global experience in supporting businesses with managing their injured employees’ claims and return to work. This experience has demonstrated the significant link between early notification and intervention in a claim and a reduced return-to-work duration.

Enter ‘Early Everything’ which consists of:

• Early notification
• Early proactive contact
• Early triage
• Early intervention
• Early payments
• Early return to work.

How the ‘Early Everything’ model results in an expedited duration and cost containment:

1. We focus on communication and education, so every injured employee and their manager are aware of the benefits of early injury notification and claim registration.
2. We contact every injured person and their manager within 48 hours of receiving a claim, which enables us to put assistance in place immediately, so the injured person is looked after.
3. We focus on providing specialised early support and reducing time off work by triaging any claims that need Case Management. This means that a dedicated Case Manager can arrange early rehabilitation and any specialist appointments required to restore people to their pre-injury health.
4. We ensure payments are put in place early as we know what financial stressors mean and want to avoid any further worry for the injured person and their family.
5. We discuss and plan an early return to work with the injured person and your business at the soonest and safest time possible. This means that we are able to reduce lost days, which benefits the business and ensure injured people rehabilitate at work, which is proven to deliver better and more lasting outcomes.
6. We provide you with access to accurate and real-time reporting and data insights. Through the centralisation of data into one place, you are presented with intuitive analysis and insights, for effective identification of trends and monitoring of existing injuries. This enables you to reduce costs, and introduce injury management practices and prevention strategies
   

During the injury management process, it’s critical for you and your employees to have access to immediate support from start to finish with an intervention-based approach where our experts will immediately assess risks, barriers and actions as early in the claims process as possible.

Contact us today to explore how our injury management team can assist you to get the best commercial and human outcomes possible, for your business and for your people. With 50 years’ global experience and 18 years’ locally in New Zealand, our injury management team has a proven history of reducing the total costs of injury management and minimising productivity losses for businesses.

Ana Nolan, National Operations Manager - Personal Injury, has more than 15 years’ experience across case management, complex claims, reviews and disputes for ACC, and is an expert across the entire claims process for large and complex businesses. Connect with her today on LinkedIn or via email to find out how Gallagher Bassett can guide you through the ‘Early Everything’ injury management process. Visit the dedicated landing page for additional resources and information.

Why Gallagher Bassett

At Gallagher Bassett, we have the people and the infrastructure to improve your injury claims management and reduce your overall costs. As an approved ACC Third Party Administrator for the Accredited Employer Programme, you gain access to the latest in Injury Management system and data reporting and analytics, injured employees receive rehabilitation guidance from an expert and dedicated Case Manager – early contact for their initial needs analysis, ongoing rehabilitation supported by our team of Technical Specialists and Onsite Medical Advisors.

With the foundations of ‘Early Everything’, we ensure you access expert guidance, for your employees and your business.