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title: "Presentation: Delivering Claims Service Excellence through your Staff Retention and Development Program"
description: GB National Client Relationship Manager Stacey Williams presented Delivering Claims Service Excellence through your Staff Retention and Development Program at Claims… Continue reading ›
image: https://blog.gallagherbassett.co.nz/hubfs/Imported_Blog_Media/zzz.jpg
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![](https://blog.gallagherbassett.co.nz/hubfs/Imported_Blog_Media/zzz.jpg)

GB National Client Relationship Manager Stacey Williams presented *Delivering Claims Service Excellence through your Staff Retention and Development Program *at Claims Experience 2015 in Sydney on the 28th of May. [Click here](https://www.gallagherbassett.com.au/app/uploads/2015/06/Claims-Conference-May-2015.pdf) to download a copy of the presentation. The presentation shared key learnings from GB’s experience as Australia’s first and largest Third Party Claims administrator. Key points covered included:

- Win the claims talent war: Deliver meaningful career pathways to attract and retain top staff in a competitive market
- Exceed client expectations with a staff development program that delivers better results and superior customer service
- Embed scalability: be ready to ramp-up quickly without sacrificing service quality.

## Author

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![Gallagher Bassett](https://blog.gallagherbassett.co.nz/hubfs/GB%20Logo%20Headshot%20Placeholder.jpg)