GB National Client Relationship Manager Stacey Williams presented Delivering Claims Service Excellence through your Staff Retention and Development Program at Claims Experience 2015 in Sydney on the 28th of May. Click here to download a copy of the presentation. The presentation shared key learnings from GB’s experience as Australia’s first and largest Third Party Claims administrator. Key points covered included:
- Win the claims talent war: Deliver meaningful career pathways to attract and retain top staff in a competitive market
- Exceed client expectations with a staff development program that delivers better results and superior customer service
- Embed scalability: be ready to ramp-up quickly without sacrificing service quality.
